HIE Signs

Privacy Policy


HIE SIGNS is bound by the Privacy Act 1988 (the Act) and the Australian Privacy Principles (the Principles) contained within the Act. All employees and officers of HIE SIGNS are expected to comply with the Act and this Policy.

This Policy explains what information about you HIE SIGNS may collect and how HIE SIGNS may use and disclose it, how you can instruct HIE SIGNS if you would prefer to limit the use and disclosure of that information, and the procedures that HIE SIGNS has in place to safeguard your privacy.

Your Consent

By providing HIE SIGNS with information about yourself, you consent to the collection, use, disclosure and transfer of that information as set out in this Policy. By using the HIE SIGNS website, you also consent to HIE SIGNS’s use of cookies as set out in this Policy.

If HIE SIGNS changes this Policy, HIE SIGNS will post the changes on the HIE SIGNS website, and may place notices on other pages of the website, so that you may be aware of the information HIE SIGNS collects and how HIE SIGNS uses it at all times.

If you do not provide information requested by HIE SIGNS from time to time, HIE SIGNS may not be able to provide services to you or otherwise fulfil the purpose for which HIE SIGNS has requested information

Information about you which HIE SIGNS collects and how HIE SIGNS uses and discloses it

Personal Information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information or opinion is true or not, and
  • whether the information or opinion is recorded in a material form or not.

In relation to job applications, HIE SIGNS also collects current and past employment information, educational qualifications and membership of professional associations, and name and contact details of referees

Examples of personal information HIE SIGNS collects include your name, postal and residential address, email address, landline and mobile telephone numbers, date of birth and information concerning your job and job title.

If you provide personal information to HIE SIGNS about someone else (such as one of your directors or employees, or someone with whom you have business dealings) you must ensure that you are entitled to disclose that information to HIE SIGNS. This will usually involve you having the authority or consent to provide HIE SIGNS with their personal information. Importantly, you must ensure the individual in respect of whom you are providing personal information is aware of the various matters detailed in this Policy, as those matters relate to that individual including us. Specifically, they should be made aware of HIE SIGNS, how to contact HIE SIGNS, the purpose of HIE SIGNS collecting the personal information, HIE SIGNS’s disclosure practices, the individual’s right to obtain access to their personal information and the consequences if the personal information is not provided (such as HIE SIGNS’s inability to provide services that have been requested from them).

Unsolicited personal information refers to personal information that HIE SIGNS receives but has not taken active steps to collect.

Should HIE SIGNS receive unsolicited personal information, HIE SIGNS will determine whether or not the personal information is for, or directly related to, one or more of HIE SIGNS’s functions or activities.

If the unsolicited personal information is for or directly related to one or more of HIE SIGNS’s functions or activities, then HIE SIGNS will use and store the information in accordance with this Policy.

If the unsolicited personal information is not for or directly related to one or more of HIE SIGNS’s functions or activities, then HIE SIGNS will destroy or de-identify the information, provided it is lawful and reasonable to do so.

Sensitive Information

Sensitive information is a subset of personal information, and includes:

  • information or opinion (that is also personal information) about an individuals:
    • racial or ethnic origin;
    • political opinions;
    • membership of a political association;
    • religious beliefs or affiliations;
    • philosophical beliefs;
    • membership of a professional or trade association or membership of a trade union;
    • sexual preferences or practices;
    • criminal record; or
    • health

It may be necessary in some circumstances for HIE SIGNS to collect sensitive information about you. HIE SIGNS will only collect sensitive information as permitted under the Act.

How does HIE SIGNS Collect Your Information

Generally, HIE SIGNS collects your personal information from you directly (for example, when HIE SIGNS deals with you in person or over the phone, when you send HIE SIGNS correspondence or when you contact HIE SIGNS electronically), including when you seek services from or provide services to HIE SIGNS, when you make an enquiry on an area of the HIE SIGNS website, when you receive information from HIE SIGNS, and when you apply for employment with HIE SIGNS.

Sometimes HIE SIGNS collects your personal information from a third party source. For example, HIE SIGNS may collect personal information from a company for which you work, other organisations with whom you have dealings, an information service provider or from a publicly maintained record.

HIE SIGNS also collects personal information about you from the HIE SIGNS website when you complete a form on there and you forward it to HIE SIGNS or when you enter your password and access a restricted area. Your use of the website will determine the amount and type of information that HIE SIGNS collects about you. You agree that the webmaster and administrators of this website have the right to collect this information. When you visit the website, HIE SIGNS’s server may log the following personal information provided by you or your browser:

  • your attempt to authenticate;
  • your email address; and
  • any personal information you have entered onto the website.

Your Internet Service Provider (ISP) may also be logging your activity when you visit the HIE SIGNS website. In such instances, this issue is beyond the control of HIE SIGNS.

Cookies and IP address

When you visit the HIE SIGNS website, HIE SIGNS’s server may log the following non-personal information provided by your browser:

  • the type of browser and operating system you are using and the previous site you visited;
  • your server’s IP address (a number which is unique to the machine through which you are connected to the internet)
  • a “cookie” to assign a user ID to improve your viewing. HIE SIGNS does not use “cookies” for any purpose other than to store the sites and databases a user has selected. Most browsers are initially set up to accept “cookies”. If you prefer, you can set your browser to refuse “cookies” or to alert you when “cookies” are being sent, however, it is possible that some parts of the HIE SIGNS website will not function properly if you do so; and
  • the date and time of your visit, which parts of the HIE SIGNS website you visited, and any documents you downloaded.

You agree that the webmaster and administrators of the HIE SIGNS website have the right to record this information. HIE SIGNS only uses information collected by our server to generate statistics and analyse site activity.

Email Address

HIE SIGNS may maintain your email address together with other business contact details on its database. HIE SIGNS may use your email address to provide you with information in relation to weekly coal chain capacity forecasts, major maintenance events, performance reports newsletters and conference papers. Your e-mail address may also be used for confirming your registration details and password (and for sending new passwords should you forget your current one).

If you wish to discontinue email communication with HIE SIGNS, please advise HIE SIGNS by contacting the web master by email at office@hiesigns.com.au and placing REMOVE in the subject line. Until HIE SIGNS receives an email from you instructing otherwise, HIE SIGNS will assume that you wish to continue receiving regular email communications from HIE SIGNS.

Purposes for which HIE SIGNS Collects, Holds, Uses and Discloses Personal Information

HIE SIGNS, HIE SIGNS’s agents, consultants and sub-contractors may use any of the information about you which HIE SIGNS has collected:

  • to provide products or services to you or your business;
  • to obtain products or services from you or your business;
  • to communicate to you in response to your queries;
  • to ensure that our records and your contact details are up to date;
  • to perform business or accounting functions (including sending you invoices or reminder notices, processing orders, and coordinating deliveries);
  • to undertake safety and environmental incident management, investigation review and reporting;
  • to process your requests of, and applications to, HIE SIGNS;
  • for the purposes of employment or the engagement of services (including conducting background checks and other screening checks to verify your identity and personal information provided to us, assessing your application, managing our recruitment process, contacting you regarding potential positions, maintaining our records and dealing with your enquiries);
  • to maintain up to date records of appropriate qualifications and experience of third parties with respect to transport, handling or storage of dangerous goods sold by HIE SIGNS;
  • to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator or judicial or administrative body, or in cooperation with any government authority. For example:
  • laws and regulations in relation to access to security sensitive products such as ammonium nitrate; and
  • notification and reporting to emergency services and other regulatory bodies;
  • to process and respond to any complaint made by you; and
  • for any other purpose for which this information was provided to HIE SIGNS or for any purpose related or ancillary to any of the above.

HIE SIGNS may disclose your personal information in the following circumstances:

  • If HIE SIGNS has collected your personal information in the course of providing services to any of HIE SIGNS’s Members, HIE SIGNS may disclose it to that Member.
  • HIE SIGNS may disclose your personal information to HIE SIGNS’s agents, consultants and sub-contractors who assist HIE SIGNS in running its business including the HIE SIGNS website, or provide related services, and who are subject to security and confidentiality obligations.
  • HIE SIGNS may disclose your personal information between HIE SIGNS’s various related entities on a confidential basis for HIE SIGNS’s internal administrative, billing and other business purposes.
  • HIE SIGNS will make whatever disclosures of your personal information that the law requires HIE SIGNS to make.

HIE SIGNS may also use aggregate information and statistics for the purpose of monitoring website usage in order to help HIE SIGNS develop its website and services.

Direct Marketing and Third Parties

HIE SIGNS does not sell information to third parties. Your name and address details will not be added to a mailing list without your consent.

HIE SIGNS does not disclose your personal information to third parties outside Australia.

HIE SIGNS does not engage in any direct marketing and does not disclose your personal information to any parties outside HIE SIGNS for the purposes of allowing them to direct market their products or services to you

Security and Retention of Personal Information

HIE SIGNS takes reasonable steps to protect any personal information that HIE SIGNS holds confidential and secure. HIE SIGNS also takes reasonable steps to protect the information from misuse, interference, loss, and unauthorised access, modification and disclosure. HIE SIGNS does this in accordance with its internal procedures covering the storage, access and disclosure of information.

Information may be kept by HIE SIGNS until it is outdated or no longer required, after which time it will be destroyed.

Storage of Information

HIE SIGNS stores information in electronic or hard copy form (or both) protected by either physical controls (e.g. key locks) or information security controls (e.g. role based security, password protection). In both cases only authorised HIE SIGNS employees and contracted personnel trained in the proper and lawful handling of such information are able to access that information. HIE SIGNS employees and HIE SIGNS’s contractors follow accepted prudent standards of technology and operational security.

Email Security

In line with HIE SIGNS’s security procedures, emails you send HIE SIGNS are automatically scanned, which could result in certain attachments and messages being automatically blocked that has been flagged as possibly containing a virus or inappropriate content. HIE SIGNS’s IT administrators may have access to your emails to authorise the content. This is done purely for IT security purposes.

While HIE SIGNS endeavours to use secure transmission facilities where possible, the internet is not always a secure method of transmitting information. Accordingly, HIE SIGNS cannot accept responsibility for the security of information you send to, or receive from HIE SIGNS over the internet or for any unauthorised access or use of that information.

Accessing and Seeking Correction of Personal Information

You can gain access to your personal information from HIE SIGNS on request in writing, providing that your request is in accordance with the Act and Principles. The factors that affect your right to access your personal information include whether:

  • it is a frivolous or vexatious request or cost prohibitive,
  • the information relates to a commercially sensitive decision making process,
  • access would be unlawful,
  • access would prejudice enforcement activities relating to criminal activities and other breaches of law, or
  • denying access is required or authorised by or under law.

If you believe that any personal information we have collected about you is inaccurate, incomplete or not up-to-date, please contact us and we will take reasonable steps to correct it in accordance with the requirements of the Act. We may also make contact with you from time to time to confirm the information we hold is still correct.


If you believe that HIE SIGNS are in breach of the Act, the Principles or any registered binding Australian Privacy Principles Code, you may lodge a written complaint by contacting the Privacy Officer (position held by HIE SIGNS Chief Information Officer) at HIE SIGNS. HIE SIGNS will attempt to resolve/respond to the majority of complaints within 30 days’ dependent on the type and size of the issue raised.

If you are unhappy with the resolution of your complaint, or with the way that HIE SIGNS has handled your complaint, you may be able to refer the matter to the Office of the Australian Information Commissioner (OAIC). The contact details for this body are as follows:

Office of the Australian Information Commissioner GPO Box 5218 Sydney NSW 2001 www.oaic.gov.au

How to Contact Us

Please send your requests and enquires to the Privacy Officer by email at office@hiesigns.com.au or by letter to 33 Bradmill Ave Rutherford 2320.

We will treat your requests or complaints confidentially. An HIE SIGNS representative will contact you within a reasonable time after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely manner.

We may modify this Policy from time to time for any reason. We will publish changes to this Policy on this website.